This last one is the only choice my friend was given (along with being asked for an alternate email), although getting such info was easy for him since he could still see his old mail on Windows 10's Mail app. First off - are the security questions, to which you've forgotten the answers, the only recovery option you're given? Are you getting the option to provide a new phone number where they'll send you a code (my friend isn't getting this but apparently it's an option to some people)? Are they asking you for a new email to finish the recovery process? Are you being asked about the latest email addresses you sent mail to from your disabled account, and asked to get the subject of the recent mail you sent them from said those friends/family/acquaintances and enter them into the form exactly as they were spelled in that mail? And no, those that you've tried are NOT the only recovery options. That could either mean that him traveling was the cause (as far as I know, he did log in to both accounts at that location), or some hacker actually tried to log in from a different country (he didn't check his Microsoft account's recent activity to confirm or deny this).īeing locked out of your Outlook account does not necesarily mean that you're going to lose it forever, as there are indeed procedures for cases like these, so Microsoft itself acknowledges it and provides different ways to help you with it. He didn't have a phone number associated to them and, ironically, his recovery email was his second hotmail account that got locked too, so now he had to try to recover both using the same lengthy method. He also knew his password, and for some unknown reason - maybe because he logged in to his two Outlook accounts in another location and an ISP that has another city's IP range - he was only told by Outlook that "unusual activity" had been detected on both of his accounts. The same thing you're experiencing happened to someone I know around the same time it happened to you. Some of them are able to log in successfully but every time they try to send an email, their account is blocked again for no apparent reason. Some of them have traveled abroad, some of them have spontaneously gotten the suspicious activity message even though they haven't tried to log in from another location (apparently this was related to a Microsoft bug that affected a lot of people in mid-2022 though). This problem has affected a lot of people (I know because there's a good amount of them asking for help with the same thing online) so you're not at all the only one, far from it. Don't listen to the other users telling you that you can't or that you should be able to log in if you have your password, they don't know what the hell you're talking about. Do not panic, you can still recover your account.
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